Computers are getting to be common place in homes and offices around the world. The problem is that most men and women understand so very little in their computers, when something goes wrong, they don't know how to start the troubleshooting process.
The ugly truth is that we could elect to call the technical support telephone number that came with the computer, but you never really understand what you will get in the opposite end of the phone. You could literally spend several hours just waiting for to a technician, and then as soon as you've got the human on the line, there's just as great of a chance that they won't have a hint, since there is that they will find your alternative.
I know this because I used to work at a pc technical support call centre. You would be amazed who can pass as a tech! For many new hires, the sole pre-qualifying knowledge that's necessary is having the ability to navigate the current Windows Operating System. The issue with this sort of thinking is the person at the call center is often lost to find a solution that is not yet in the database. Obviously, front line technicians have a help desk to phone, but in my experience, help desk posts were assigned according to politics and not technical knowledge. Call those individuals once or twice, and you'll at some point decide that you stand a stronger opportunity to succeed on your own, than you'd be able to reach going upstream from the service systems. Fortunately, computer printers don't break that often. But when they do, troubleshooting could be quite a painful procedure. There are a few basics that you can cover to streamline the troubleshooting process. Be forewarned that if you crack the case of your printer, then you ought to be damn sure to disconnect the power source before you do that. Printers that are connected to a power supply can actually cost you up with enough current to kill you. Do not take chances with your life. Long before you get to the point of trying to crack the case to make it to the internals, there are a few troubleshooting steps you may take.
- Always check your electricity source to realize you have a good, strong connection. I understand that it seems the most logical step to take, but you could be surprised how often a powerless machine is found to be an unplugged machine.
- Each printer has an internal brain within it. Removing power temporarily from the machine will force the computer chip inside of the printer to reset. Often times, this will address any difficulties.
- Be sure that your printer cartridge is properly seated. Make sure the cartridge is at the printer the manner in which the manufacturer intended.
- Use the printer"self-test" feature. The maker has included this to enable you to remove common printing issues.
Also you can use the technical support numbers often printed on a sticker that is pasted on the side of the printer itself. Like my HP printer has the HP printer support phone number printed on it's side so that one can call the official support for help. But the officials there can help you out in only small issues & not the major ones.
Hope this will help you in availing the satisfactory customer support services if God forbid your printer starts behaving strangely.