I know this because I used to work at a pc technical support call centre. You would be amazed who can pass as a tech! For many new hires, the sole pre-qualifying knowledge that's necessary is having the ability to navigate the current Windows Operating System. The issue with this sort of thinking is the person at the call center is often lost to find a solution that is not yet in the database. Obviously, front line technicians have a help desk to phone, but in my experience, help desk posts were assigned according to politics and not technical knowledge. Call those individuals once or twice, and you'll at some point decide that you stand a stronger opportunity to succeed on your own, than you'd be able to reach going upstream from the service systems. Fortunately, computer printers
don't break that often. But when they do, troubleshooting could be quite a painful procedure. There are a few basics that you can cover to streamline the troubleshooting process. Be forewarned that if you crack the case of your printer, then you ought to be damn sure to disconnect the power source before you do that. Printers that are connected to a power supply can actually cost you up with enough current to kill you. Do not take chances with your life. Long before you get to the point of trying to crack the case to make it to the internals, there are a few troubleshooting steps you may take.
These five steps will allow you to conquer the problems most commonly associated with printers. Drivers Are the Software Applications That Power Printers. A driver is the software package that allows the printer to communicate with your computer's operating system, and vise versa. The manufacturer of the printer shipped out a software disk together with the printer. With this disk, you can find the default driver for that printer. As computing evolves, printer manufacturers update their drivers to improve the printer's functionality or to maintain changing Operating Systems.
Hope this will help you in availing the satisfactory customer support services if God forbid your printer starts behaving strangely.